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Twilio

Verified Partner

Leading cloud communications platform for building SMS, voice, video, and WhatsApp into applications. Twilio provides programmable APIs, global reach, and enterprise-grade reliability for customer communications.

Founded 2008 San Francisco, CA 5001-10000 employees Public

Twilio Pros & Cons

Key strengths and limitations to consider

Strengths

  • Comprehensive communication APIs
  • Global telephony infrastructure
  • Segment integration (same company)
  • Strong developer experience

Limitations

  • Complex pricing structure
  • Support varies by tier
  • Costs can grow quickly at scale

Ideal For

Who benefits most from Twilio

Quick Analysis

Leading communication platform for SMS, voice, and messaging APIs. Essential infrastructure for programmable communications.

1

Applications with SMS/voice features

2

Customer service communications

3

Two-factor authentication

4

Programmable messaging at scale

Usage-Based

Key Features

  • Multi-channel campaign orchestration
  • Behavioral triggers and automation
  • Dynamic content personalization

Popular Integrations

Twilio works seamlessly with these tools:

Segment for customer data
Salesforce for CRM
Flex for contact center
SendGrid for email

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