LiveChat
Live chat software for customer service and sales on websites, from the company Text.
Ownership
- Now called Text · renamed Sep 2026 · source · In the Martech Market Report
Text, Inc. renamed the LiveChat product and app to Text in September 2026, after announcing the change in an August 2026 app release; ownership did not change.
Closest LiveChat alternatives
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LiveChat Pros & Cons
Key strengths and limitations to consider, drafted by an AI model from public sources
Strengths
- Tracks active visitors and their browsing activity
- Supports Shopify cart, order, and sales context
- Offers proactive campaigns for lead capture
- Provides APIs, webhooks, and marketplace integrations
- Includes desktop apps for Windows and macOS
Limitations
- Legacy LiveChat and newer Text plans can be confusing
- Advanced reporting and supervision require higher tiers
- AI resolutions are capped and sold in add-on packages
- Ticketing is less mature than dedicated help desks
- Per-seat pricing can rise quickly for larger teams
Ideal For
Who benefits most from LiveChat, drafted by an AI model from public sources
Quick Analysis
LiveChat competes in the customer service software and conversational engagement market, centered on embedded website chat, agent workspaces, visitor intelligence, proactive campaigns, and AI-assisted support. Its current offering is evolving toward Text, a broader workspace combining live chat, shared inbox, ticketing, workflow automation, and AI agents, while legacy LiveChat customers retain their existing plans.
Its strengths are fast website deployment, strong ecommerce workflows, real-time visitor context, Shopify connectivity, proactive chat campaigns, and a mature marketplace. It is more chat- and conversion-oriented than Zendesk, less suite-like than Intercom, and generally more focused on live agent interaction than Tidio. Shopify sales attribution and live cart context differentiate it for online retailers, while its API, webhooks, and Zapier connectivity support broader service stacks.
Evaluate LiveChat when website chat, ecommerce conversion, and human-agent responsiveness are higher priorities than a full enterprise case-management platform. Compare it with Zendesk for omnichannel ticketing depth, Intercom for product-led lifecycle engagement, and Tidio for lower-complexity SMB automation. Validate the distinction between legacy LiveChat plans and newer Text plans, AI resolution limits, visitor-tracking limits, data retention, integration costs, routing requirements, and whether native ticketing is sufficient for your service operation.
Shopify retailers assisting shoppers with cart, product, and order questions
B2B SaaS companies qualifying website visitors before demo requests
Service teams providing staffed chat during business hours
Marketing teams recovering abandoned carts with proactive campaigns
Distributed support teams routing chats by language or department
Companies connecting chat leads to CRM records and sales workflows
Capabilities
Core Capabilities
Pricing
Reliability (from LiveChat’s status page)
Not enough status history yet (9 of 180 days observed).
Based on LiveChat’s own status page, last 180 days · coverage 5% · as of 17 Oct 2026. Self-reported by the vendor, not measured uptime. How this is worked out
Runs alongside, not instead of
4 tools that overlap LiveChat on paper and were judged to do a different job in practice. Worth knowing before a consolidation exercise deletes one of them. These judgements were drafted by an AI model, and most were accepted on its confidence rather than checked one by one; the reason is recorded against each pair.
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